Mt. Sterling Expansion, New Harrodsburg Office Include Onsite And Remote Positions
The digital customer service company Helpware will add 300 jobs across an existing location in Montgomery County and a new office in Mercer County, with $500,000 in total investment.
Gov. Andy Beshear announced the expansion on Tuesday, Nov. 9.
“As we continue to prepare for the future in Kentucky, we will rely more than ever on growth-minded, tech-enabled companies, and Helpware’s rapidly growing presence in our state highlights those efforts,” Gov. Beshear said in a press release. “This company is making an impact in two Kentucky communities, and I expect we have only seen the start of its growth in our state.”
Helpware serves high-growth fintech, health tech, e-commerce, technology and other market-disrupting companies to complete complex tasks and grow their brands.
With the investment, Helpware leaders will create 150 jobs at the company’s new Harrodsburg office, as well as 150 positions in Mt. Sterling, where it opened in 2020 and currently employs 25 people. The new jobs include onsite roles as well as remote positions and pay an average hourly wage of $23.30 before benefits. The increased staff will boost the company’s digital customer service, back-office support, start-up acceleration, content control and AI operations, among other services. Company leaders expect to begin filling the new positions before the end of 2021.
The state offered no other details on where the Harrodsburg office would be located.
Company leadership anticipate Helpware’s presence in Kentucky will grow in the years ahead, noting the many advantages of locating in the commonwealth and their focus on an employee-first culture. The company aims to continue its growth trajectory in the region and introduce more jobs in the future.
“I am beyond proud to be working and growing in the commonwealth. Our company is focused on leading the evolution of consumer expectations changing the services market as we know it,” said Robert Nash, Helpware’s CEO. “Helpware is on the cutting-edge. We put our people first and set the standard for amazing customer experiences. Our drive is to create the absolute best environment for our people and enable them for success. They are the foundation of our accountable and empowered service offerings. When we empower the people taking care of customers, we transcend from tasks to memorable and brand empowering experiences. The truly amazing people of Kentucky have proven invaluable in making this a reality.”
Founded in 2015, Helpware is a digitally enabled people-as-a-service outsourcer that supports a range of industries, including health tech, gaming, fintech, e-commerce, software, technology and others. The company also provided services to government and charitable organizations to assist with COVID-related programs during the pandemic. Helpware operates U.S. offices in California, Colorado and Virginia, and maintains a global presence with locations in Germany, Mexico, Philippines and Ukraine.
Mercer County Judge-Executive Milward Dedman said he anticipates a successful partnership with Helpware.
“I am extremely proud that Mercer County can attract a leading company like Helpware,” Dedman said. “I look forward to our community having a long-term relationship with this growing organization.”
Mike Willand, executive director of the Harrodsburg-Mercer County Industrial Development Authority, said the company will be a great fit for the area.
“Helpware brings leading tech-enabled business services with a history of delivering superb customer experience to some of the world’s most innovative companies,” Willand said. “We know Helpware will fit in well with our other international industries such as Corning, Essity, Hitachi-Astemo and Toyota Boshoku, by offering high-quality services in demand now more than ever.
More information is available at the Cabinet for Economic Development website CED.ky.gov.
For more information about Helpware, their corporate website is available at helpware.com.